ORDER SUPPORT

Mistakes do happen and we apologise.If something should go wrong please contact support@inkylicious.co.uk  and remember to include your order reference number or if purchased at an exhibition a copy of your sales receipt.
Please include a picture of any incorrect/faulty items and a brief description of the problem. We will reply to you as soon as possible, hopefully with an instant resolution. If the problem cannot be resolved immediately by ourselves, we will keep you informed of what action we are taking to rectify and put the matter right for you.

Below is some further information:

Incorrect Orders & Missing Items:
Mistakes do happen and we apologise. Please advise us if you are missing an item from your order or have received an incorrect item. Please contact us within 48 hrs of receipt of your order, include your order number and a picture of any incorrect item you have received. Please do not open or use incorrect item/s/orders mistakenly sent and received as under UK Law - you will be deemed to have accepted the incorrect item/s/order.

As per the Terms & Conditions on our website, you may be requested to return any incorrect item/s/order/s before any replacements/refunds will be sent.
Under UK Law we are not obliged to send out replacement items until any incorrect items have been received back.
We will either send out a replacement item/s to you (if in stock) or issue a refund for the item/s (if out of stock).
If requested to return: when the item/s have been received back we will either send out a replacement item/s to you (if in stock) or issue a refund for the item/s (if out of stock) plus a refund of Standard 2nd Class postage (this does not include Tracked 48). Refunds will be made by the same method as that used for the original purchase. If you choose to return by any other method or class of service this will be at your expense, the most we will refund for returns is Royal Mail Standard 2nd class postage.

When returning an incorrect item/s/orders, we would advise on a 'Proof of Posting' from the Post Office or Royal Mail collection service in case of loss.

Product/s that were purchased and delivered with a promotional Free Gift, must be returned with that Free Gift to receive a full refund for the original item purchased.

Damaged Goods:
If your goods have arrived damaged in transit, you must notify us by e-mail as soon as possible but no later than 3 days after receipt of the goods and a picture of any damage. We will try to rectify the situation for you and if possible a replacement of the item. If you are requested to return the damaged item/s please return it/them and ensure you obtain a 'Proof of Posting' from the post office, we will issue either a replacement or refund for the items and a refund of Royal Mail Standard 2nd class postage (this does not include Tracked 48) when the damaged items have been received back.  If you choose to return by any other method or class of service this will be at your expense, the most we will refund returns is for Standard 2nd class postage.Refunds will be made by the same method as that used for the original purchase.

Faulty Products:
If something should go wrong please contact us, remember to include your order reference number or if purchased at an exhibition a copy of your sales receipt. Please include a photograph of the problem. We will reply to you as soon as possible, hopefully with an instant resolution. If the problem cannot be resolved immediately by ourselves, we will keep you informed of what action we are taking to rectify and put the matter right for you.

Products manufactured by Inkylicious, such as stamps & stencils etc are guaranteed for 12 months. If your product develops a fault within this time period please contact us with your order number and details of the fault and a picture of the faulty item, we will then advise on either the return or replacement of the product.

If requested to do so, faulty goods must be returned. Upon receipt of any faulty products, once checked, we will either issue a replacement or refund of the item.

Under UK Law we are not obliged to send out replacement items until any faulty items have been returned (if requested) before any replacements/refunds will be sent.

If requested to return: when the item/s have been received back we will either send out a replacement item/s to you (if in stock) or issue a refund for the item/s (if out of stock) plus a refund of Standard 2nd Class postage (this does not include Tracked 48). Refunds will be made by the same method as that used for the original purchase. If you choose to return by any other method or class of service this will be at your expense, the most we will refund for returns is Royal Mail Standard 2nd class postage.

When returning any item/s/orders, we would advise on a 'Proof of Posting' from the Post Office or Royal Mail collection service in case of loss.

Liability & Events outside our control
We shall have no liability to you for any failure to deliver goods you have ordered or for any delay in doing so or for any damage or defect to goods delivered that is caused by any circumstances beyond our reasonable control including, without limitation, third party default, Royal mail strikes, Courier delivery delays, industrial actions or disputes and incorrect postal addresses provided by you.

We shall have no indirect or consequential liability to you in regards of missing, incorrect or faulty products. You will not be entitled to any additional compensation for disappointment or loss suffered.

Returns Should be sent to:
Inkylicious
Somerset House
145 Toftshaw lane
East Bierley
Bradford
West Yorkshire
BD4 6QS

Liability & Events outside our control:
We shall have no liability to you for any failure to deliver goods you have ordered or for any delay in doing so or for any damage or defect to goods delivered that is caused by any circumstances beyond our reasonable control including, without limitation, third party default, Royal mail strikes, Courier delivery delays, industrial actions or disputes and incorrect postal addresses provided by you.

We shall have no indirect or consequential liability to you in regards to missing, incorrect or faulty products. You will not be entitled to any additional compensation for disappointment or loss suffered.

Applicable Law
All transactions undertaken through this web site are governed by English Law and any legal actions arising out of such transactions shall be subject to English Legal processes and under the jurisdiction of English Courts.

These Terms & Conditions will not in any way infringe or reduce your statutory rights.