Terms & Conditions
Our website is provided to you for your personal use subject to the following terms and conditions.
We reserve the right to change these terms and conditions at any time and changes will take effect when displayed on this web site.
You should read these terms and conditions whenever you visit this web site as by using the web site you agree to be bound by these terms and conditions.
In these terms: "Goods" means the products offered for sale by us on the Inkylicious retail web site and the subject of any orders made by you.
"You" means the person ordering goods from us.
"We" or "us" or "our" or "seller" means Inkylicious Crafts - see our 'Customer Service' page for full contact details.
Our office hours are 9am – 4pm Monday to Friday. Visiting us: Please note we are a manufacturing unit with an online internet based shop, we do not have a regular retail shop for you to visit.
Descriptions and Pictures
Pictures, Photographs and charts may not be to scale and some variations in appearance and colour may occur due to customers own monitor styles, settings and differences.
Manufacturers specifications are subject to change without notice, where possible if we have been given prior notice from such manufacturers, we will advise you of any known differences at the time of your order and you will have the opportunity to either continue or cancel the order.
Invitation
Our website invites you to buy goods from us.
A legally binding contract between you and the seller for the sale of any goods will only arise when we the seller has received and accepted your order by way of dispatch of the goods. Payment of your order does not signify our acceptance of the order. Please also see 'Our Right to Cancel'.
By entering into this contract you agree to be bound by our Terms and Conditions and the Angel policy applied to the use of our products.
Receipt of your order from this web site will be acknowledged by email to the e-mail address given by you when placing your order.
Prices and Guarantees
All goods offered on this site are brand new and sold packaged as such unless specifically described on the product listing.
Products manufactured by Inkylicious, such as stamps & stencils etc are guaranteed for 12 months. If your product developes a fault within this time period please contact us.
Products not manufactured by Inkylicious, such as Ink pads, Pens inks etc are normally covered by their respective manufacturers guarantees, these may vary by company but can be found on their respective website i.e: Ranger.com.
All delivery charges to the UK mainland are stated if and where applicable.
An additional charge will be made for delivery to any address outside mainland UK.
If you are a customer outside the UK you may have to pay carriage charges for repairs or replacements under any applicable warranties.
All prices on our website are in UK £ GBP and include UK VAT 20%, the shopping Cart and Checkout pages prices are shown exc Vat (Net) and a seperate charge for VAT (UK only) will be shown.
You may use our currency converter whilst shopping to show the aprox cost in other currencies but checkout & payment will be in UK £ pounds. Paypal will convert your currency to UK GPB £ using their current set exchange rate.
Payment
Payment can be made online securely by any major Credit or Debit card, by placing your order you authorise Inkylicious to process your Credit or Debit card submitted for the total sale amount. Your order will be processed in GBP - Pounds Sterling via a secure server SSL.
Please Note: * Due to security and anti-fraud, orders will only be shipped to the registered billing address of the credit/debit card or payment method used.
Paypal Card processing services: Our store uses the PayPal merchant services to process online debit and credit card payments using encrypted SSL. During the payment process you are transferred over to Paypals own SSL payment server, you may be given the option to create or log in to a PayPal account, however A PAYPAL ACCOUNT IS NOT REQUIRED to shop at Inkylicious. PayPal protects your financial information with industry-leading security and fraud prevention systems. *** When you use PayPal, your financial and personal information is NOT shared with the merchant (Inkylicious). Please do not use, amend or update any email or delivery address within Paypal for your order -under GDPR data protection rulesthis information is not passed to us, we only use the email and Billing/Delivery addresses as entered in our store at the time of placing the order. Once your payment is complete, you will be emailed a receipt for this transaction from Paypal as well as an order/payment confirmation from ourselves.
Duplicated Orders: If you have mistakenly duplicated an order (where you have placed and paid for the same order twice) the first order will be the prevailing order and any subsequent orders will be cancelled and (if paid for) refunded. We reserve the right to deduct any non-refundable processing fees associated with your order that have been charged to us such as Card processing fees, Paypal processing fees.
Delivery - Please also see the 'Order & Delivery' Information page for full details
We are primarily a manufacturer and a lot of time is spent in our workshops making our stamps and stencils. We aim to dispatch as soon as possible normally within 7 working days and not later than 10 working days after you have placed and paid for your order (not to be confused with the shipping/delivery option you have selected for your order)..
For postal reasons all orders received after 12pm will be classed as being received on the next working day. Working days are defined as Monday – Friday (excluding bank and public holidays) – therefore any orders placed after 12.00pm on Friday or on a Saturday or Sunday will not be processed by us until the following Monday.
During busy periods such as exhibitions, TV shows and events and public / staff holidays etc then we aim to send as soon as possible. *Delays in dispatch due to exhibitions where possible will be stated on the main page of the website. Exhibition shows we are attending will be stated on the 'Events' page of the website.
Our office hours are 9am – 4pm Monday to Friday. Visiting us: Please note we are a manufacturing unit with an online internet based shop, we do not have a regular retail shop for you to visit.
Please Note: * First time orders and guest checkout - due to security and anti-fraud, orders will only be shipped to the registered billing address of the credit/debit card.
Where possible we will endeavour to dispatch your purchases as one whole order, in certain circumstances where items are in production we may split the order into several packets so we can ship your order as soon as possible with any remaining items to follow.
Pre-order items are NOT IN STOCK yet but will show an anticipated due date. If your order contains 'Pre-order' and 'In stock' items then your order will not be dispatched until all the items are in stock. If your order only contains 'Pre-Order' items, these will be sent as soon as the stock arrives.
Deliveries are made via Royal Mail with the exception of Craft racks - in which goods will be sent via courier service.
Ownership of and responsibility for the goods will pass to you once they have been paid for and delivered to you. You will not be entitled to any additional compensation for disappointment or loss suffered for delayed deliveries.
We will dispatch to a UK address provided by you on our website at the time of order. Please do not use or amend any delivery address within Paypal - under GDPR data protection rules this information is not passed to us, we only use the Billing/Delivery addresses as entered in our store. We do not ship to PO Boxes you must use a physical address. Order placed with a PO Box as the delivery address will be cancelled and refunded less any fees incurred.
Please note that it is the customer's responsibility to ensure the delivery address is complete and correct. Inkylicious will not be liable for replacement or refund of any missing items due to an incorrect shipping address.
Orders returned to us by Royal Mail or Couriers as unable to be delivered or not collected by the customer will be refunded less the P&P we have paid and any payment processing fees for the order.
Our Right to Cancel / Refund
We reserve the right to cancel or refund your order or part of your order if any of the goods you ordered were listed at an incorrect price due to a typographical error or an error in the pricing information made by us and or received by us from our suppliers.
We reserve the right to cancel any orders due to shopping cart software errors.
We also reserve the right to cancel or refund part of your order if any of the goods you have ordered are unavailable or have been discontinued.
If we do cancel or refund your order / part order, we will notify you and will refund your account any sum paid as soon as possible normally within 14 days but in any event within 30 days of your order.
You will not be entitled to any additional compensation for disappointment or loss suffered.
We reserve the right to cancel an order where the delivery Country has been misrepresented during checkout. Paypal fees for the order placed will be non-refundable.
Your Right to Cancel / Returning Products:
On-line Sales: We are sure you will enjoy your purchase but if you change your mind under the 'Distance Selling Regulations' - you may request to cancel your order by emailing us at any time within 14 days. We reserve the right to deduct any non-refundable processing fees associated with your order that have been charged to us such as Card processing fees, Paypal processing fees.
If your item has already been dispatched/delivered you will be be issued a returns number which should be enclosed with your return item/s/parcel.
Following such notice any goods delivered to you must (except where goods are proven to be faulty) be returned at your own expense. The goods must be received back by us, unused, un-opened and in 'As New' saleable condition, in the manufacturer's or seller's original packaging by a suitable delivery service at your own expense.
Under no circumstances, other than in the event of faulty goods, will refunds be considered where the manufacturer’s seal or packaging has been broken or interfered with.
We reserve the right to deduct an amount where the goods returned are not in as above condition.
The goods you return are your responsibility until received by us. We are not responsible for the amount of time it takes for the item to be returned to us or if the item is lost or broken by your chosen return method during it's return - proof of posting will not be accepted for any returns not received. We would recommend using an insured service for items over Royal Mails standard £21 compensation.
Product/s that were purchased and delivered with a promotional Free Gift, must be returned with that Free Gift to receive a full refund for the original item purchased.
Upon our receipt of any returned goods, a refund or credit note for the price paid for the returned item/s - excluding postage will be placed on your Inkylicious account. Credit notes can be used against future orders.
Craft Shows/Exhibitions: Goods purchased at Craft exhibitions fall under 'Off-Premises' sales. As they have been purchased directly in person the 'Distance Selling Regulations' do not apply. If you wish to return an item purchased at these events please contact us. You must include a copy of all sales and payment method receipts. The goods must be received back by us, unused, un-opened and in 'As New' saleable condition, in the manufacturer's or seller's original packaging by a suitable delivery service at your own expense. We will only issue credit notes for non faulty items which may be used against another purchase on our website.
Damaged Goods:
If your goods have arrived damaged in transit, you must notify us by e-mail as soon as possible but no later than five days after receipt of the goods and a picture of any damage. We will try to rectify the situation for you and if possible a replacement of the item. If you are requested to return the damaged item/s please return it/them and ensure you obtain a 'Proof of Posting' from the post office, we will issue either a replacement or refund for the items and a refund of standard 2nd class postage when the damaged items have been received back. Refunds will be made by the same method as that used for the original purchase.
Incorrect Orders, Missing Items, Faulty Products, Problems with Products:
If something should go wrong please contact us, remember to include your order reference number or if purchased at an exhibition a copy of your sales receipt. We will reply to you as soon as possible, hopefully with an instant resolution. If the problem cannot be resolved immediately by ourselves, we will keep you informed of what action we are taking to rectify and put the matter right for you.
Products manufactured by Inkylicious, such as stamps & stencils etc are guaranteed for 12 months. If your product develops a fault within this time period please contact us with your order number and details of the fault and a picture of the faulty item, we will then advise on the return and either repair or replacement of the product.
Faulty products other manufacturers: please contact us with your order number and details of the fault and a picture of the faulty item, if requested to do so, goods must be returned. Upon receipt of any faulty products, once checked and found to be faulty, we will either repair or issue a replacement of the item.
Products not manufactured by Inkylicious, such as Ink pads, Pens inks etc are normally covered by their respective manufacturers guarantees, these may vary by company but can be found on their respective website i.e: Ranger.com.
Mistakes do happen and we apologise but please advise us if you are missing an item from your order or received an incorrect item. Please contact us within 48 hrs of receipt of your order, include your order number and a picture of any incorrect item you have received.
Incorrect Orders, Missing Items:
Please advise us if you are missing an item from your order or received an incorrect item. Please contact us within 48 hrs of receipt of your order, include your order number and a picture of any incorrect item you have received.
As per the Terms & Conditions on our website, you are required to return any incorrect item/s/orders before any replacements/refunds will be sent. When the incorrect item/s/order have been received back, we will either send out the correct item/s to you or issue a refund for the item/s you did not receive and also a refund of Std 2nd Class postage. If you choose to return by any other method or class of service this will be at your expense, the most we will refund returns is for Std 2nd class postage.
Under UK Law we are not obliged to send out replacement items until any incorrect items have been received back.
Please do not open or use incorrect item/s/orders mistakenly sent and received as under UK Law - you will be deemed to have accepted the incorrect item/s/order.
Product/s that were purchased and delivered with a promotional Free Gift, must be returned with that Free Gift to receive a full refund for the original item purchased.
If you are requested to return an incorrect item/s/orders due to any of the above circumstances, please return it/them and ensure you obtain a 'Proof of Posting' from the post office, we will either send out the correct item/s to you or issue a refund for the item/s you did not receive and a refund of standard 2nd class postage when the item/s/order have been received back.
Liability & Events outside our control
We shall have no liability to you for any failure to deliver goods you have ordered or for any delay in doing so or for any damage or defect to goods delivered that is caused by any circumstances beyond our reasonable control including, without limitation, third party default, Royal mail strikes, Courier delivery delays, industrial actions or disputes and incorrect postal addresses provided by you.
We shall have no indirect or consequential liability to you in regards of missing, incorrect or faulty products. You will not be entitled to any additional compensation for disappointment or loss suffered.
International Terms & Conditions
Terms & Conditions are as per the 'Terms & Conditions' shown on the website plus the following will also apply:
Your Right to Cancel / Returning Products:
On-line Sales: We are sure you will enjoy your purchase but if you change your mind under the 'Distance Selling Regulations' - you may request to cancel your order by emailing us at any time within 14 days. We reserve the right to deduct any non-refundable processing fees associated with your order that have been charged to us such as Card processing fees, Paypal processing fees.
If your item has already been dispatched/delivered you will be be issued a returns number which should be enclosed with your return item/s/parcel.
Following such notice any goods delivered to you must (except where goods are proven to be faulty) be returned at your own expense. The goods must be received back by us, unused, un-opened and in 'As New' saleable condition, in the manufacturer's or seller's original packaging by a suitable delivery service at your own expense.
Under no circumstances, other than in the event of faulty goods, will refunds be considered where the manufacturer’s seal or packaging has been broken or interfered with.
We reserve the right to deduct an amount where the goods returned are not in as above condition.
The goods you return are your responsibility until received by us. We are not responsible for the amount of time it takes for the item to be returned to us or if the item is lost or broken by your chosen return method during it's return - proof of posting will not be accepted for any returns not received.
Product/s that were purchased and delivered with a promotional Free Gift, must be returned with that Free Gift to receive a full refund for the original item purchased.
Shipping/Delivery:
We do not ship to PO Boxes you must use a physical address. Order placed with a PO Box as the delivery address will be cancelled and refunded less any fees incurred.
Please be aware that overseas shipping costs do not include any Customs Duty, Excise & Other Local Taxes that might be payable.
Customs Duty, Excise & Other Local Taxes: Countries outside of the UK (which now includes all countries within Europe) the receiver of the package may be liable for import duties, taxes, fees or other charges that are imposed by import legislation in your country. The recipient of the goods, not the person who’s ordered them, may receive a request for payment of these charges from your country's customs or the operator responsible for the delivery of your item. If you are ordering goods for delivery to someone else please make sure they are aware of the possibility of these additional payments and that they will be responsible for payment. Inkylicious Crafts has no control over the import regulations or the additional charges and we can not estimate what cost they may be. You are advised to check on your own local gov website or postal services website for further advice.
Tracking: You will be emailed a tracking number and a link to directly track your packet, please ensure your regularly track your packet in case of any delivery problems.
Orders returned to us due to Incorrect Delivery Address/Non collection/Un-claimed or Non payment of any import fees or refusal of the package will be refunded less the P&P costs and all Paypal fees incurred.
Applicable Law
All transactions undertaken through this web site are governed by English Law and any legal actions arising out of such transactions shall be subject to English Legal processes and under the jurisdiction of English Courts.
These Terms & Conditions will not in any way infringe or reduce your statutory rights.
Vat Number: GB449827151
