We are really, really sorry to say that due to the new GPSR requirements that started on December 13th 2024, we have had made the difficult decision to stop accepting orders from the EU and Northern Ireland for now.

This is not what we want to do, and it is definitely NOT goodbye. However, we had to sadly stop accepting orders for shipping to the EU and Northern Ireland starting December 11th 2024.
To clarify this will not affect our UK customers and all other international customers outside the EU.

How Can You Still Order From Us?
If you have friends or family in the UK or any other non EU country, you can have your order shipped to them and then forwarded to you as a gift.

The new regulation requires all businesses to have an EU representative within the EU who acts on their behalf regarding all product safety and relevant data for each product. This is a costly process and quite expensive, costing £400 - £800 per product, per year. With our products, this adds up to thousands of pounds, which is not feasible for us as a small business for the small amount of orders we ship to the EU. We wouldn’t want to pass those high costs onto you our amazing customers – that’s just not how we do things!

What is GPSR?
GPSR stands for General Product Safety Regulations, and these new rules will start on December 13th, 2024 which include:

    That businesses selling into the EU and Northern Ireland have a named point of contact on product safety (known as the ‘EU Responsible Person’)
    That products are traceable (for example, through a batch or serial number) in a way that is visible and accessible for consumers
    That businesses selling via an online platform verify compliance with all GPSR requirements

The amount of information we need to comply with is immense, especially for a small family business like ours. Our products already meet these standards but we also need to get the right information from all the companies we purchase our raw supplies from. This means asking for test reports, packaging details, new labels for everything plus much more. We have started this process but the challenges make it tough to meet all the GPSR requirements plus being affordable without passing those costs onto you the customer.

Which Countries Will This Impact?
Sadly, this affects all countries in the EU trading block and Northern Ireland:Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Northern Ireland, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain,Sweden and Switzerland.

For any other country outside of these, it’s business as usual, but if you’re unsure, please reach out to us before placing an order.

What If You Just Continue As Normal?
Running a business can be a gamble, with ups and downs, but we love what we do! We wouldn’t want to risk your order being held by customs, seized, or fined, which can lead to huge penalties of thousands of pounds for being non-compliant. That’s scary!

How Can You Still Order From Us?
If you have friends or family in the UK, you can have your order shipped to them and then forwarded to you as a gift.

We will stop all orders from the EU (including Northern Ireland) starting December 11th 2024. After this date, you will no longer see shipping options for the EU or NI on our website.

Whilst we continue to gather information and more guidance as it arrives then the above barriers may well become opportunities. We look forward to the future and how we might be able to implement GPSR in a way that is sustainable and affordable for our business and for you.

We know you understand. This is NOT goodbye; we’re just taking time to try organise and sort this out!

Thank you!